Duane A. Maas, Director of Technology
duane@mcservices.com
Duane has been using computers since buying an Apple II in 1979. He has intensive experience with the Macintosh, Windows, and Unix operating systems. He graduated from UW-Madison in Chemical Engineering and then began his career as a plastics manufacturing engineer. His knowledge of computers, led him to a job as Materials Manager for a division at Union Carbide. Furthering his computer career, Duane began his role as information Center Manager at Montgomery Ward. From there he worked at Apple Computer as a System Engineer, National Account Executive and District Sales Manager. Duane has written and taught courses for Microsoft, Apple, and Filemaker. Duane loves to play golf and tennis and holds a commercial pilot license.
Certifications: ACSA (Apple Certified System Administrator) 10.5. ACT (Apple Certified Trainer). ACMT (Apple Certified Macintosh Technician). FileMaker 8, 9, 10 & 11 Certified Developer. APICS (American Productions and Inventory Control Society)

Shelly Pines, CPA, Chief Financial Officer
shelly@mcservices.com
Mr. Pines has an extensive background in finance and administration, including both industry and public accounting. He has held positions as Treasurer of Superior Coffee and Foods (division of Sara Lee Corporation) Assistant Treasurer of Barton Brands, and Director of Operational Analysis at Grant Thornton LLP.

Ava Herrider, Marketing Manager
ava@mcservices.com
Ava has a double Bachelor’s degree in Advertising and Public Relations from Marquette University (’07). Her marketing experience in both Milwaukee and Los Angeles spans a variety of industries including Law, Finance, Hospitality, and Architecture.

Joel Hartmann, Systems Administrator
joel@mcservices.com
Joel joined MC Services in August 2002 after graduating from Milwaukee Area Technical College and has served as web lead and team member on numerous web development and software application projects. He has extensive experience with computer graphics, both for print and the web. He has been working with Apple since System 9 up through the latest Mac OS 10.6 Snow Leopard.
Certifications: ASCA (Apple Certified System Administrator) 10.5. ACTC (Apple Certified Technical Coordinator) 10.4.

Andrew Pfeffer, Software Engineer
andrew@mcservices.com
Prior to joining MC Services in 2005, Andrew spent four years working as the webmaster for the University Center at the University of Wisconsin in Whitewater. At MC Services he has taken the lead on projects involving shipment tracking and credit card processing. Andrew's work with Apple's latest Mac OS X operating system, has earned him the title Apple Certified Technical Coordinator. Andrew has also expanded his expertise to include FileMaker 8, 9, 10 & 11.
Certifications: ACTC (Apple Certified Technical Coordinator) 10.4 & 10.5. FileMaker 8, 9, 10 & 11 Certified Developer.

Chad Lawson, Systems Engineer
chad@mcservices.com
Chad graduated with honors from DeVry University with a Bachelor of Science
in Business Administration. Chad has worked at Apple as a Build Engineer, and more recently as a Genius for two years in one of the retail stores. Chad leads several of the IT training classes, performs Mac repairs and upgrades, and develops in multiple languages including PHP, Perl, MySQL, shell and AppleScript.
Certifications: ACSA (Apple Certified System Administrator) 10.5. ACHDS (Apple Certified Help Desk Specialist ) 10.4. ACTC (Apple Certified Technical Coordinator) 10.5. ACSP (Apple Certified Support Professional) 10.5. ACMT (Apple Certified Macintosh Technician). CCA (Certified Casper Administrator).